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GPS: Technology at Work V3.0

Citi GPS: Global Perspectives & Solutions

September 25, 2017

Citi GPS: Technology at Work V3.0

Automating e-Commerce From Click to Pick to Door


Our Technology at Work series serves to highlight the implications of the disruption brought by the digital revolution. As we have shown in previous reports, 47% of jobs in the United States are at risk of automation over the forthcoming decades and similar shares have been estimated for other countries. This means the effects of the digital revolution are yet to be seen. In a recent interview in April 2017, Jack Ma, founder and Chairman of Alibaba, expects “decades of pain” as the Internet disrupts traditional businesses leading to “all sorts of industries and walks of life.”

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